Replaced 7+ vendors with one Nova platform
Each vendor under a separate SLA. Middleware glued them together. Personalization impossible.
Every module on one unified data layer. AI built in. One vendor relationship.
Before Nova, the operator's digital stack included Punchh for loyalty, Olo for online ordering and catering, OneSignal for push, Radar for geo-location, iOS/Android apps from a separate vendor, and Numeron as the middleware holding it all together. Loyalty lived in one tool. Digital orders in another. The POS held the transaction. None of them shared a unified guest profile.
Nova replaced the entire digital surface — mobile app, online ordering, loyalty, promotions, catering, and the unified guest profile — with one platform. The middleware layer disappeared. Voice AI joined the mix to recover missed phone and drive-thru orders. The expansion path includes POS, KDS, kiosk, inventory, and back office over the next 24 months.
With every channel running on the same data layer, personalization actually personalizes. A guest earns at the drive-thru and redeems on mobile. AI-driven upsell is calibrated to past behavior at every touchpoint. Reporting AI answers cross-channel questions the operator's previous Power BI stack couldn't reach.
Voice AI recovered 18% of previously-missed phone and drive-thru calls at an average of $42 per call. Single loyalty balance across app, web, kiosk, and POS eliminated reconciliation overhead. The IT team stopped maintaining the Numeron middleware entirely.
20-minute walkthrough. Bring your existing vendors; we'll show you exactly what moves to Nova and what stays. Plus the free kiosk offer is still live.