Voice AI

The voice of every channel — phone, drive-thru, kiosk.

Nova's Voice AI answers the phone, takes drive-thru orders, and recovers the calls your staff is too busy to pick up — 24/7, in multiple languages, trained on your menu and connected straight to POS and KDS.

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What is Nova Voice AI?

Voice AI is Nova's natural-language ordering and call-handling system for restaurants. It takes drive-thru and phone orders, recovers missed calls, books reservations, and writes the ticket directly to POS and KDS — with sub-second latency, multi-lingual handling, and no human in the loop for routine orders.

Quick service restaurant worker at counter window

BENEFIT 01

Drive-thru orders,
taken without staff.

Voice AI runs the lane during peaks, lulls, and overnight. Order accuracy is consistent. Throughput stays steady whether you have three crew members or seven. The order writes straight to KDS — no double-entry, no headset relay.

Sub-second latency from greeting to ticket
Trained on your specific menu, modifiers and combos
Multi-lingual handling out of the box
Connected directly to POS and KDS — no integration glue

24/7

Voice AI on the line — peaks, lulls and overnight

BENEFIT 02

Every missed call,
answered. Every time.

A 400-location enterprise routes 18% of its missed calls back to Voice AI — recovering an average of $42 per call. Voice AI answers the second ring, books reservations, takes catering inquiries, and routes complex calls to a human only when needed.

Picks up on the second ring, every time
Reservations, catering and take-out — handled end to end
Escalates ambiguous or complex calls to a human
Recovers calls that would otherwise become lost revenue

+$42

Average value of each recovered missed call (400-location enterprise)

BENEFIT 03

AI you can hand the phone to.

Voice AI escalates ambiguous orders to a human in the loop. It doesn't act unsupervised on anything outside its trained scope. Every transcript is logged. Every interaction is auditable.

Human-in-the-loop escalation for anything ambiguous
Full transcript and audit trail on every call
Tuneable confidence thresholds per restaurant
PCI-compliant payment capture when needed

Real example — 400-location enterprise

Routed 18% of all missed phone and drive-thru calls back to Nova Voice AI inside the first 60 days. Average recovered call value: $42. Annualized recovery at scale: meaningful seven figures — captured from calls that were already being lost.

Book a demo

Stop losing orders to a phone that won't get picked up.

20-minute walkthrough. Bring your busiest daypart and your highest call-volume location. We'll show you what Voice AI would do for both — and what the recovered revenue looks like.

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The voice of every channel — phone, drive-thru, kiosk.

Drive-thru orders,taken without staff.

Every missed call,answered. Every time.

AI you can hand the phone to.

Other AI capabilities

Vision AI

AI Agents

Manager Copilot

Stop losing orders to a phone that won't get picked up.

Drive-thru orders,
taken without staff.

Every missed call,
answered. Every time.